Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our gaming platform to enhance your experience, ensure site security, and optimise our services in accordance with UK data protection legislation and gambling regulations. By accessing and using our website, you consent to the use of cookies as described in this policy. Last updated: January 8, 2026.
What Are Cookies and Similar Technologies
Cookies are small text files that are stored on your device when you visit our website. They contain information about your browsing activity, preferences, and login credentials. In addition to cookies, we utilise similar technologies including web beacons, pixels, local storage, and session identifiers to track user behaviour and improve platform functionality. These technologies are essential for delivering personalised gaming experiences, maintaining account security, and understanding how players interact with our services. When you access our platform, your browser automatically receives and stores these files unless you configure your device settings to prevent this action.
Types of Cookies We Use
We employ various categories of cookies, each serving distinct purposes within our gaming environment. Understanding the different types helps you make informed decisions about your privacy preferences and how your data is processed during your gaming sessions.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential/Necessary Cookies | Required for basic platform functionality, account authentication, payment processing, responsible gaming features, and fraud prevention. Without these cookies, the website cannot operate properly. | Session to 12 months |
| Functional Cookies | Enable personalised settings, language preferences, game history tracking, favourite games selection, and remember your choices across visits to improve user interface adaptation. | 1 to 24 months |
| Analytical Cookies | Collect anonymised data about how users navigate our platform, which games are most popular, page load times, and user journey patterns. This data helps us optimise website performance and user experience. | 13 to 24 months |
| Marketing and Advertising Cookies | Track your interests and gaming preferences to deliver targeted promotional content, personalised offers, and relevant advertisements across our network and partner websites. | 30 to 24 months |
| Third-Party Cookies | Placed by external service providers including payment processors, customer support platforms, analytics services, and advertising networks to facilitate various platform functions. | Varies by provider |
Legal Basis for Cookie Usage
Our use of cookies complies with UK GDPR, the Privacy and Electronic Communications Regulations 2003, and the Gambling Commission’s regulations. We collect and process cookie data based on several lawful grounds. Essential cookies are necessary for contract performance and compliance with legal obligations regarding responsible gambling and anti-money laundering requirements. Functional cookies are based on your consent and legitimate interest in providing you with personalised services. Analytical and marketing cookies require your explicit consent, which you can withdraw at any time. We maintain detailed records of cookie usage and purpose, ensuring transparency and accountability in our data processing activities. All cookie-related data is handled according to our Privacy Policy, with appropriate safeguards protecting your information.
Managing Your Cookie Preferences
You have full control over which cookies are stored on your device. When you first visit our platform, a cookie consent banner appears, allowing you to accept, reject, or customise your cookie settings. You can modify your preferences at any time through the settings menu or cookie management panel accessible from your account dashboard. Our preference centre provides granular controls, enabling you to toggle different cookie categories independently. If you select “Reject All,” only essential cookies required for platform security and functionality will remain active. You can also manage cookies directly through your browser settings, though this may affect your gaming experience and our ability to deliver personalised content.
How to Control Cookies in Your Browser
Most browsers offer built-in tools for managing cookies. Here are instructions for popular browsers:
- Google Chrome: Click Settings, select Privacy and Security, choose Cookies and Other Site Data, then configure your preferences to allow, block, or delete cookies.
- Mozilla Firefox: Navigate to Preferences, select Privacy and Security, locate the Cookies and Site Data section, and adjust your cookie handling settings accordingly.
- Safari: Open Preferences, go to the Privacy tab, and configure cookie acceptance settings under Cookies and Website Data.
- Microsoft Edge: Access Settings, choose Privacy, Search, and Services, then manage cookies in the Cookies and Other Site Data section.
- Opera: Go to Settings, select Advanced, then Privacy and Security to manage cookie preferences.
Additionally, you can visit www.allaboutcookies.org for comprehensive information on cookie management across various devices and browsers. Please note that disabling all cookies may prevent proper platform functionality and restrict access to certain gaming features.
Third-Party Services and External Partners
We partner with external service providers who may place cookies on your device to deliver specific functions. These partners include payment gateway providers processing your transactions securely, analytics platforms measuring site performance, customer relationship management systems supporting our support team, advertising networks delivering targeted promotions, and fraud detection services protecting your account. Each third-party partner operates under strict data processing agreements ensuring compliance with UK data protection standards. We cannot control third-party cookies directly, but we ensure all partners meet our privacy and security requirements. Some partners may transfer data internationally; however, appropriate safeguards including Standard Contractual Clauses protect your information. You can review each partner’s privacy policy by accessing links provided in our full provider list.
Your Rights and How to Exercise Them
Under UK GDPR, you have several rights regarding your cookie data. You can request access to all personal information we’ve collected through cookies, request correction of inaccurate data, ask for deletion of your data subject to legal obligations, object to specific processing activities, request restriction of processing, and obtain a portable copy of your information. You also have the right to withdraw consent at any time without affecting the lawfulness of previous processing. To exercise any of these rights, contact our Data Protection Officer using the information provided in our Privacy Policy. We will respond to all requests within 30 days. You retain the right to lodge a complaint with the Information Commissioner’s Office if you believe we’ve breached your data protection rights. These rights apply equally to cookies stored on your device and associated processing activities.