Get in Touch with Our Support Team
We’re committed to providing exceptional customer service to all UK-based players. Our dedicated support team is available through multiple channels to address your inquiries, technical issues, account concerns, and responsible gaming questions. Whether you need assistance with deposits, withdrawals, bonus terms, or general account management, we’re here to help. Contact us via live chat, email, or telephone during our operating hours. We comply fully with UK Gambling Commission regulations and prioritise your safety and satisfaction. Last updated: January 18, 2026
Contact Methods and Support Channels
We offer several convenient ways to reach our professional support team:
- Live chat support available on our platform for immediate assistance
- Email us at [email protected] for detailed inquiries
- Call our UK helpline at +44 203 769 4847 between 08:00-23:00 GMT daily
- Submit written complaints through our formal procedures within 30 days
Support Departments and Response Times
Our specialized teams handle different concerns efficiently:
- Account and login issues: Response within 2 hours
- Payment and transaction queries: Resolved within 24 hours
- Responsible gaming support: Priority response within 1 hour
- Complaints and disputes: Formal resolution within 8 weeks per UKGC standards